Terms and Conditions


Please read the following terms and conditions carefully before signing up or making a transaction. BRASS & BUCK SDN BHD (Company No: 958326A) [hereinafter referred to as “BUZZ PRINT”] reserves the right to amend these online member terms and conditions anytime, with or without prior notice to customers (here on referred to as “BUZZ PRINT Online Members” or “Members”). As a BUZZ PRINT Online Member, it is your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand your member rights and privileges.

1. Membership

1.1 Application for BUZZ PRINT online membership is open to all Malaysians in Malaysia aged 18 years and above. However, approval of membership is subject to the discretion of the management of BUZZ PRINT.

1.2 The management of BUZZ PRINT has the right to decline any individual Online Member status or to terminate an Online Member’s membership at its discretion without prejudice.

1.3 Individuals who wish to purchase BUZZ PRINT’s online product, must first register at BUZZ PRINT website (www.BUZZPRINT.com.my).

        Each BUZZ PRINT member is entitled to only 1 account (Online Member Account).

1.4 Newly registered BUZZ PRINT Online Members will be given an official Member Code in order to make order transactions with BUZZ PRINT. This Member Code is non-transferable and is restricted to non-Members or other registered Members.

1.5 Members may terminate their membership at any time.

2. Ordering/ Operations

2.1 All printing of BUZZ PRINT products will be solely undertaken by BUZZ PRINT or its appointed vendor.

2.2 BUZZ PRINT reserves the right to reject any order that does not comply with the standard product specifications for output set by BUZZ PRINT and stated in the user manual and BUZZ PRINT website.

2.3 Once a member submits an order to BUZZ PRINT, it is considered a purchase. Once an order is in process stage (after filtering/file checking stage) it cannot be cancelled or changed. Online Members who wish to cancel an order before the process stage will be charged a cancellation handling fee amounting to not less than RM50 or 40% of the final total cost of that order (whichever amount is greater).

2.4 If an Online Member is required to amend and resend artwork file to BUZZ PRINT, the Online Member must do so within 14 working days after “Pending” notice is given by BUZZ PRINT.

2.5 BUZZ PRINT will not provide colour proofing or proof-reading services.

2.6 BUZZ PRINT does not provide hardcopy of official receipts for purchases. Members can print out the official receipts for their completed orders from the “Account” page in the Member Web Page.

2.7 The BUZZ PRINT Member Account is updated daily and Members can trace and print the statement of account from the Member Web Page.

2.8 BUZZ PRINT shall take legal action to prosecute any Online Member whom we suspect of making fraud deposits or payments to us. We shall also terminate that member’s membership and bar him/her from further use of our services.

3. Payment

3.1 Method


Bank: Public Bank

Account Name: Brass & Bucks Sdn Bhd

Account Number: 3170245305

(ii) CHEQUE made payable to BRASS & BUCKS SDN. BHD.

Bank: Public Bank

Account Name: Brass & Bucks Sdn Bhd

Account Number: 3170245305


Bank: Public Bank

Account Name: Brass & Bucks Sdn Bhd

Account Number: 3170245305

3.2 Activation of a BUZZ PRINT Member’s Account is subject to BUZZ PRINT management approval.

3.3 Official Invoice/ Delivery Order for completed orders can be downloaded and printed out as reference from the MY ORDER page.

4. Pricing / Delivery

4.1 Goods delivered to BUZZ PRINT Online Members are packed according to BUZZ PRINT’s standard packing. Once goods have left our premises, they are no longer the responsibility of BUZZ PRINT. If there are any discrepancies in the print quality or quantity of goods, Online Members are advised to call BUZZ PRINT to lodge a complaint.

5. Artwork File Preparation/ Transfer

5.1 Due to the different colour displays on various monitors, printed colour of end product may differ from what appears on screen. Therefore BUZZ PRINT will not be responsible for colour discrepancies in the end product.

5.2 To avoid delays or inconveniences, BUZZ PRINT Online Members are advised to check that their artworks comply with all BUZZ PRINT standard specifications, setting and format.

5.3 BUZZ PRINT cannot be held liable for any consequences in the event an artwork error goes undetected.

5.4 Artwork sent must be in a single layout. Any imposing of the artwork will be done by BUZZ PRINT.

5.5 No changes can be made to the artwork once submitted to BUZZ PRINT for printing.

5.6 BUZZ PRINT Online Members are required to resend artwork for every repeat order.

5.7 BUZZ PRINT is not responsible for Online Member’s copyright infringement of artwork content.

5.8 BUZZ PRINT will not print jobs that contain offensive literature or images.

6. General Expectation On Printing Outcome

6.1 Colour reproduction or accuracy is generally subject to the limitations of our printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer (clause 7).

6.2 We cannot be held liable for colour variations between jobs printed in different batches at different ordering periods.

6.3 Tolerance of colour variation of product printed in the same batch is 5-10%.

6.4 Tolerance of the cutting edge is +- 1.5mm.

6.5 Printed surface dotted with dirt shall not be more than 1 dot per 5cm² and the dot shall not be bigger than 0.3mm.

7. Colour Disclaimer

We take great effort to match colours as accurately as possible, however we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints. A 100% exact colour match is not possible.

8. Product Refund/ Reimbursement

If you are not satisfied with any product, please e-mail info@buzzprint.com.my within 7 working days of receiving your order. Please include your Member number, order number and reason for dissatisfaction. If you have not received your order within the specified delivery time, please contact info@buzzprint.com.my not later than 7 working days from the date of the specified delivery time. BUZZ PRINT will review your complaint and work with you to meet your expectations. PLEASE NOTE: We will only reprint or refund the cost of any print job that fails to meet the conditions under the General Expectation on Printing Outcome (Terms & Conditions, clause 6). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, BUZZ PRINT does not review artwork/documents for content or spelling. In no way shall either BUZZ PRINT or its officers, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an BUZZ PRINT Online Member’s action(s). The terms and conditions constitute all terms and agreements relating to Members participating in the BUZZ PRINT Online Member Program.

9. BUZZ PRINT’s Intellectual Property Rights

The names, text, images and logos identifying BUZZ PRINT and their products and services are subject to copyright, design rights and trademarks of the BUZZ PRINT. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any license or right to use any trademark, patent, text, design right or copyright of BUZZ PRINT. Unless stated in written consent, an Online Member or party has no right to produce, copy, and disseminate the names, text, images and logos identifying BUZZ PRINT and their products and services. If BUZZ PRINT suspects an Online Member has violated this condition, the management reserves the right to terminate that Member’s service account and membership as well as demand the return of all materials and information pertaining to BUZZ PRINT. BUZZ PRINT also reserves the right to take legal action against any Online Member who misuses any trademark, patent, design right or copyright of BUZZ PRINT.

10. Privacy Policy

10.1 We collect information to process your order, guide and enhance your online experience and to supply you with information in which you have expressed an interest.

10.2 At any time you can edit your account details and email address.

10.3 When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security – so viewing of your account details, designs and order history is password protected.

10.4 To help you choose the right product and design to suit your purpose/business, we ask you to make selections and choices – Only the design details are collected if you choose to save an order.

10.5 When you order we allocate you a customer number, capture order details (if applicable) to process and fulfill your order. Invoicing address and shipping address are retained when you register as an online member so you do not have to enter them again. Order details are retained so you can view your order history.

10.6 To assist you with your promotions and marketing, and tailor our service to your needs we will ask you for feedback about your business and any information you may require. Supply of this information other than those that state otherwise is optional and not mandatory. All this data will be stored so we can effectively meet your needs.

10.7 Cookies – We use cookies to personalize your interface with the site. They are small packets of data stored by your browser on your computer’s hard drive to identify yourself to us. Your browser may have a feature to disable cookies or you can delete them if you wish and your interface will not be severely restricted.

10.8 We are interested in your comments and will be pleased to answer any questions concerning our privacy policy. Email your enquiries and comments to info@buzzprint.com.my